Basic Concepts

Find answers to common queries by our existing customers. Saves you time!

How do I submit a support ticket to the Client Support department?
You can create and submit a support ticket through the following ways: 1. Simply send us an email 2. Via our website www.P...
Wed, 4 Mar, 2020 at 9:41 AM
How do I change my Peach Payment account information?
Updating you account information is an easy process: Simply email us or create a support ticket (see below for link to create ticket) and let us know w...
Wed, 4 Mar, 2020 at 10:00 AM
How do I contact your Customer Service?
Currently we provide support through the following channels: Customer Service Portal: Here you can log a service ticke...
Tue, 22 Nov, 2022 at 2:20 PM
How do I take a screen shot of the problem?
To take a screen shot, please follow these instructions: 1. Press "Print Screen" or "Prt Scr" on your keyboard 2. In the "Sta...
Sat, 21 Dec, 2019 at 7:13 AM
Where are the customers transaction details saved?
You will be able to view full transaction history of your customers in the Peach Payments Console (These credentials are shared with you at going LIVE stage...
Tue, 10 Mar, 2020 at 12:21 PM
Glossary: Entities
Acquiring Bank: The bank or financial institution that processes credit and or debit card payments for products or services for a merchant. The term acquire...
Sat, 21 Dec, 2019 at 7:13 AM
Glossary: General Terms
1.         General Terms 3-D Secure: Common technological standard (3 Domain Secure) of Visa and MasterCard, set up to make online credit card payments m...
Sat, 21 Dec, 2019 at 7:13 AM
My Peach Payments account has been suspended, why?
Accounts can be suspended, if we suspect fraudulent transactions or when the bank requests us to do so regardless of the reasons but as a customer you will ...
Sat, 21 Dec, 2019 at 7:13 AM
What is a Transaction ID?
The transaction ID is a merchant generated reference to a transaction.  Typically this is also the same as the order ID from your order management system o...
Sat, 21 Dec, 2019 at 7:13 AM
Does Peach Payments support PayPal?
Yes we do! Provided the country your customers are from are PayPal-friendly- like the USA.
Sat, 21 Dec, 2019 at 7:13 AM