What to do in case of a REJECTED [900.100.300] transaction, but a SUCCESSFUL debit : Peach Payments

What to do in case of a REJECTED [900.100.300] transaction, but a SUCCESSFUL debit Print

Created by: Nadine Martin

Modified on: Sat, 21 Dec, 2019 at 7:14 AM

If a transaction status is "REJECTED" and the reason is "no response from connector/acquirer [uncertain result]" yet the customer's bank account was debited then:

Confirm with the acquirer that the debited amount has been settled into your merchant account

When confirmed and a refund is requested then do so 'manually' and NOT on the BIP as the transaction is registered as unsuccessful

Nadine is the author of this solution article.

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What to do in case of a REJECTED [900.100.300] transaction, but a SUCCESSFUL debit Print

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