Often we receive tickets regarding "double deductions" or "duplicate payments."
Before raising this query to the bank or internally, there are some basic ways to check whether the customer paid twice (user error)
- Put both transaction UID's into the BIP
- Navigate to the transaction logs tab and look at the sessionID
- If they differ, that indicates the user checked out twice in 2 separate sessions.
- Check the times that the requests were made, should the times be different this also indicates two separate sessions.
- You can also check the 3Ds logs and see whether the DS transaction ID is different. The flow should indicate challenged which means the customer would have had to manually authenticate both transactions on their end.
