Looking for some answers for your customers? This FAQ article may have just what youre looking for!
1. What is Payflex?
Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).
* Default fees apply if you miss a payment.
2. How do I register for a Payflex account?
To apply for your Payflex account simply, select Payflex as your payment method at checkout, provide your ID number, and we’ll assess you in seconds. No documentation is required. It’s that simple.
3. What cards does Payflex accept?
Depending on the online store youre purchasing from, you you may be afforded the following options: American Express, Visa, or Mastercard card (Debit, Credit, or Cheque) to make a Payflex payment.
4. Is it safe to use Payflex?
Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.
5. What’s my spending limit?
Obviously, we want you to spend as much as you want to. Payflex's spending limit is based on a few factors, but basically, it comes down to your payment behavior. If you’ve kept a good repayment history with Payflex, then they will happily increase your spending limit.
6. Why wasn’t my application accepted?
To take advantage of Payflex, you’ll need to meet their minimum requirements. If you weren’t approved for a flexible payment plan then you may have a poor credit history or no history at all. Due to the fact that they are giving you access to a free-spending plan, their system will need to assess a number of factors to work out your spending limit. Unfortunately, if you don’t meet them, you will be declined.
7. How many orders can I have at the same time?
If you’re a first-timer with Payflex, then you’ll have to hang tight until your second scheduled payment has been paid.
8. When will my payments be due?
Your first payment of 25% will be paid upfront and your goods will be delivered! After that, the next three (3) payments of 25% each will be paid automatically every two (2) weeks, for six (6) weeks.
9. I lost my card, can I change the card?
You can change your card details by logging into your Payflex account (https://portal.payflex.co.za/login). Go to ‘My Profile page’ and click the ‘Add New Card’ button. Once you’ve added a new card and activated it by making a manual payment, it will become your active card for that order. It’s that simple – and we’ll take payment from your new card going forward! Don’t forget to cancel your lost or stolen card though, we don’t want anyone else flexing their Payflex muscles using your card!
10. Are my details safe?
We’d never put you at risk! Their website is SSL secure and they don’t store your card details. All payments are handled by a secure PCI compliant South African-based payment gateway.
11. I have had a refund processed but it's still not in my account?
Don’t stress as this can take some time depending on which bank you’re with. If it’s been over five (5) working days since receiving an email confirmation of the refund then please drop them a line at [email protected] so that they can get right on it for you.
12. Can I change my payment date?
Unfortunately, you cannot, as your Payflex scheduled payment dates are automatically set. So please, before you confirm your Payflex order, make sure you check that the scheduled two-weekly payment dates suit your budget and bank account.
13. There’s a problem with my purchase/delivery, can you guys help?
Payflex, unfortunately, has no control over the goods you’ve bought or their delivery. So, if there’s an issue, then you’ll need to take it up with the retailer, and its subject to their terms and conditions.
If you haven't found the answer to your question above, please feel free to get in touch with the Peach support team via email: [email protected]