At Peach Payments, we strive to continuously provide world-class, leading payments infrastructure that offers a secure and seamless experience for our merchants and their customers.
Dear Merchant,
We trust you’re having a great Friday and are looking forward to a well-deserved rest over the weekend.
We discovered that through a configuration error between ABSA and our third-party payment partners which handle the settlement of funds for refunds via API call, wherein some refunds that were actioned from 12 April up until 24 April, have not been able to reach the designated customer’s bank accounts.
If you the merchant are receiving this, it means we have identified a few refunds that have not reached your customers.
We discovered that through a configuration error between ABSA and our third-party payment partners which handle the settlement of funds for refunds, wherein some refunds that were actioned from 12 April up until today, have not been able to reach the designated customer’s bank accounts.
ABSA and Peach have identified the issue and will be rolling out a fix which will re-trigger all refunds that were affected during the aforementioned period.
This is in the process of being re-triggered.
We do apologise for the inconvenience caused, and we appreciate and value our continued business and growth together.
Please do reach out to our support team at [email protected] if you have any follow up queries.
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