Debit order batches need to be uploaded before a certain cut-off time to be processed. The cut-off time depends on the Service Type that you use: Same Day (SDV), 1Day and 2Day.
Cut-off times per service type
| Service type | Cut-off time |
| SDV | 14h00 |
| 1Day | 12h00 |
| 2Day | 11h00 |
Example: if you want debit orders to bank on Friday
| Service type | When uploading the batch you use Due date: | and upload the batch: |
| SDV | Friday | before Friday 14h00 |
| 1Day | Thursday | before Thursday 12h00 |
| 2Day | Wednesday | before Wednesday 11h00 |
Example: if you want debit orders to bank on Monday
| Service type | When uploading the batch you use Due date: | and upload the batch: |
| SDV | Monday | before Monday 14h00 |
| 1Day | Saturday | before Friday COB |
| 2Day | Friday | before Friday 11h00 |
Example: if you want debit orders to bank on Tuesday
| Service type | When uploading the batch you use Due date: | and upload the batch: |
| SDV | Tuesday | before Tuesday 14h00 |
| 1Day | Monday | before Friday 12h00 |
| 2Day | Saturday | before Friday COB |
If you upload a batch later than the cut-off time it will not process, in that case you have to change the Due date to the next day.
If you still want the debit orders to bank on your intended day, please change the Service Type (from 2Day to 1Day or from 1Day to SDV).
Processing over Weekends and Public Holidays
Note that there are no processing on non-business days, (weekends and Public Holidays).
Please ensure that batches are uploaded in time for processing before weekends and Public Holidays. Regular processing will resume the next business working day.
A system error message will advise you to choose a different date, should the chosen date be invalid and fall on a non-processing day.