To process debit orders, it is required that we keep a Surety deposit from you. This Surety deposit will be requested from you in the onboarding process
The deposit should be at least 10% of your monthly processing volume (in ZAR).
If your monthly debit order volume exceeds the allowed volume as per your surety deposit, your debit orders will fail.
If you expect this to happen, i.e. because your total volume has increased, please contact firstname.lastname@example.org, so we can assist you in topping up your Surety deposit.