With Black Friday and Cyber Monday approaching, we are expecting high volumes on the Scan to Pay/Masterpass platform. With this said, Scan to Pay/Masterpass support would like to share the escalation process and contact details to use in an event where you are required to make contact for any emergency or critical service-impacting challenges during this peak period.
Date: 24 November 2023
Start Time: 00:00 AM (UTC + 02:00) Harare, Pretoria
Duration: 24th to 27th November 2023
Anticipated Action:
All Scan to Pay/Masterpass merchants and acquiring banks should use the link to retrieve the escalation details to report any unforeseen incidents experienced during Black Friday weekend.
Feel free to contact us at systemsupport@scantopay.io or call +27 10 449 1784 when you require assistance with any Scan to Pay/Masterpass incidents.
You can also refer to and bookmark our support process & contacts by referencing the following link: https://developer.scantopay.io/discuss/63bfe5340bbbf20071a7d4ab