With Black Friday and Cyber Monday approaching, we are expecting high volumes on the Scan to Pay/Masterpass platform. With this said, Scan to Pay/Masterpass support would like to share the escalation process and contact details to use in an event where you are required to make contact for any emergency or critical service-impacting challenges during this peak period.
Date: 24 November 2023
Start Time: 00:00 AM (UTC + 02:00) Harare, Pretoria
Duration: 24th to 27th November 2023
Anticipated Action:
All Scan to Pay/Masterpass merchants and acquiring banks should use the link to retrieve the escalation details to report any unforeseen incidents experienced during Black Friday weekend.
Feel free to contact us at [email protected] or call +27 10 449 1784 when you require assistance with any Scan to Pay/Masterpass incidents.
You can also refer to and bookmark our support process & contacts by referencing the following link: https://developer.scantopay.io/discuss/63bfe5340bbbf20071a7d4ab