This is usually a process we would follow to look up a transaction log in order to see what happened with a transaction, what flow was followed, and what webhook notifications were sent out to the merchant.


  1. First log into AWS using this link, link
  2. Click on the below (This will redirect you to the AWS Management Console):
  3. Either search Dynamo DB at the top or as you can see it also comes up on recently visited services:
  4. Click on "Explore Items" on the left pane and also another thing to check is that you are in the correct zone which is, Ireland (eu-west-1):
  5. On the below screenshot, 
    1. select the hpp_checkout_log_live table, 
    2. then you click the query tab, 
    3. then select checkout_id-index from the dropdown and 
    4. then lastly paste in your PAYMENT_UNIQUE_ID and Run the query:
  6. Then if you scroll down a bit you will see the results of the query, then you can continue as you please for example sorting by date and time on this column, log_created_at, and have a look at the step column to see more about the flow which the transaction followed:

A few things other things:

  1. If you need access to AWS you would need to reach out to this channel on slack, devops-team, and simply ask for AWS Access.
  2. If you need to get a PAYMENT_UNIQUE_ID you can follow this link