Once a batch has been released and accepted by the bank for processing, one cannot cancel or reverse the Payout. 


A Payout Recall is requested in these cases for reasons such as;


- Payout to an unknown recipient 

- Payout amount is incorrect or not intended for that recipient

- Payout batch sent in error etc.


This costs R 680 per recall and calls for strict requirements such as;

  • Authorisation from the recipient to collect funds.
  • The bank has to then successfully contact the recipient to get further confirmation.
  • The full amount of the money must be in the recipients' account - a failed collection will still be charged.

 

To Request a Recall, or for any further questions, please reach out to payouts@peachpayments.com