Once a batch has been released and accepted by the bank for processing, one cannot cancel or reverse the Payout. 

A Payout Recall is requested in these cases for reasons such as;

- Payout batch sent in error.

- Payout to an unknown recipient. 

- Payout amount is incorrect or not intended for that recipient.

This costs R R588.80 (incl. VAT) per recall and calls for strict requirements such as;

  • Has to be within 30 days of the payout.
  • Authorisation from the recipient to collect funds.
  • The bank has to then successfully contact the recipient to get further confirmation.
  • The full amount of the money must be in the recipients' account - a failed collection will still be charged.


To Request a Recall, or for any further questions, please reach out to payouts@peachpayments.com

*Do note, a Recall cannot be done on a Frozen Account.