1. Log in to the admin page of your Woo-Commerce store, navigate to: Woo-Commerce > Status.
2. Click Get System Report and then Copy for support to copy/paste it into your support ticket. The information included will help our support team narrow down the issue much quicker.
For extended reference, see: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/