Building trust with your customers is essential for any online business. A clear and transparent FAQ or Terms & Conditions page that explains how you handle payments is a powerful way to do this.
Here are some key topics to cover, along with suggested text that you can adapt for your own website.
1. Explaining Your Payment Partner's Role
Customers may be unfamiliar with the name "Peach Payments" and wonder why it appears during checkout. It's important to explain this partnership.
Suggested Question for your FAQ: "Why do I see 'Peach Payments' on the checkout page?"
Suggested Answer:
"We use Peach Payments as our trusted and secure payment gateway partner. They are a leading online payment processor in South Africa that provides the technical platform to ensure your payment details are captured and processed safely and securely."
2. Detailing Card & Data Security
This is the most critical section for building customer confidence. Reassure them that their sensitive information is handled according to the highest global standards.
Suggested Question for your FAQ: "Is it safe to enter my card details on your website?"
Suggested Answer:
"Yes, it is extremely safe. Our website does not store any of your sensitive card details on our servers. When you enter your card information, it is securely transmitted directly to Peach Payments' PCI-DSS Level 1 compliant vault. At no point do we have access to your full card number. For added peace of mind, you can look for the 'Secured by Peach Payments' logo at checkout."
3. Explaining 3D Secure (Crucial for SA Merchants)
3D Secure is a mandatory and visible part of the checkout process in South Africa. Explaining what it is can prevent confusion and cart abandonment.
Suggested Question for your FAQ: "What is 3D Secure and why am I being asked for a password or OTP?"
Suggested Answer:
"3D Secure (also known as Verified by Visa or Mastercard SecureCode) is an extra layer of security for online card payments. During checkout, you may be redirected to your bank's website to enter a one-time password (OTP) or use your banking app to authorize the payment. This mandatory security step is implemented by all South African banks to protect your card against fraudulent use when shopping online."
4. Listing Your Accepted Payment Methods
Clearly stating what payment methods you accept manages customer expectations and provides a better user experience.
Suggested Section for your FAQ: "What Payment Methods Do You Accept?"
Suggested Content:
"We accept all major credit and debit cards, including Visa and Mastercard. We also offer payment via Instant EFT for your convenience."
(Customize this list based on the payment methods you have enabled).
Putting It All Together: A Full Example for Your Website
Here is a complete example that you can adapt and place on a "Secure Payments" or "Payment Information" page on your site.
Our Commitment to Secure Payments
Your security is our top priority. We have partnered with Peach Payments, a leading and trusted South African payment gateway, to ensure your payment details are always safe.
Card Security: We never store your sensitive card details on our website. When you pay, your information is securely tokenized and transmitted directly to Peach Payments' PCI-DSS Level 1 compliant data vault. At no point do we see or have access to your full card number.
3D Secure: To protect you against fraud, our checkout process includes a mandatory security step called 3D Secure. You may be asked by your bank to enter a one-time password (OTP) or approve the transaction on your banking app to complete your purchase.
Accepted Payment Methods: We accept all major credit and debit cards (Visa and Mastercard) as well as Instant EFT.