Troubleshooting

User Authorization Failed - 800.900.300
User Authorization failure is caused by the use of incorrect credentials on the Peach Payments platforms. You will receive the following Status, REason and ...
Sat, 21 Dec, 2019 at 7:13 AM
What to do in case of a REJECTED [900.100.300] transaction, but a SUCCESSFUL debit
If a transaction status is "REJECTED" and the reason is "no response from connector/acquirer [uncertain result]" yet the customer's...
Sat, 21 Dec, 2019 at 7:14 AM
What does the “submitPCIiFrame failed” error mean?
This error indicates that the customer was no longer connected to the Internet when the form with the payment information was submitted i.e. the customer ha...
Sat, 21 Dec, 2019 at 7:14 AM
What does the “submitPCIiFrame failed” error mean?
This error usually occurs when the customer is trying to submit the card data in the Peach Payments widget but is no longer connected to the Internet. If ...
Sat, 21 Dec, 2019 at 7:14 AM
Transactions being declined for 3DSecure reasons (Magento 1.9 Fontera version)
If your website (built in magento) and you are using the Peach payments Fontera module, then your website handles 3DSecure directly with bankserv. Advant...
Sat, 21 Dec, 2019 at 7:14 AM
How to enable a customer to update card details
If we have a token captured for a credit card and we need to update the credit card details, do we need to register a new credit card or can we update the o...
Sat, 21 Dec, 2019 at 7:14 AM
Return Codes for Declined Transactions
This article gives some more information on common transaction declined status codes and reasons, to help understand why transactions have not been successf...
Wed, 18 Mar, 2020 at 1:30 PM
What is error "Unable to process the transaction" in connector result mean ?
The merchant sees bank decline with error code 800.100.152 In the connector result this may show :   The issue could be an issue with the merchant ...
Sat, 21 Dec, 2019 at 7:16 AM
Payment cannot be completed. submitPciIframe failed with status: Bad Request and response : 200.300.404
This error happens when a customer navigates back to the payment widget step after checkout, after previously entering their card details and progressing to...
Sat, 21 Dec, 2019 at 7:16 AM