Troubleshooting

Why am I not receiving emails from Peach Payments?
In order to ensure that our emails to do not go into the Junk/Spam folder please follow the applicable steps below: If your email provider is not listed bel...
Wed, 4 Mar, 2020 at 9:35 AM
Customer receives: "Navigation to the webpage was canceled" after clicking on the payment button
ISSUE DESCRIPTION: After clicking on the payment button, the customer either receives a blank page or a message from their Internet Explorer browser tha...
Wed, 4 Mar, 2020 at 9:35 AM
User Time Out Error - Return Code 900.300.600
ISSUE: If your customer entered payment details into the WPF and clicked on the "SUBMIT" or similar button, but an error message saying the fo...
Wed, 4 Mar, 2020 at 9:37 AM
I do not receive a final response on the payment status for 3Dsecure enrolled cards. What setting do I need to make this work?
Does the following apply to you?: I do not receive any responses from your system on the transaction status if the card is 3Dsecure enrolled. The cust...
Wed, 4 Mar, 2020 at 9:49 AM
What does "risk management transaction timeout (100.380.501)" mean?
This error shows you, that the end-customer did not enter his 3DSecure password at the authentication page of the issuer: 1. One reason for this can be ...
Wed, 4 Mar, 2020 at 9:53 AM
Why is the [FRONTEND.RESPONSE_URL] not reachable?
The Response Page must be situated on a web server running on the default ports: HTTP port 80 or HTTPS port 443
Sat, 21 Dec, 2019 at 7:13 AM
Error 700.400.700 when trying to execute a refund (RF) or capture (CP) transaction
The error 700.400.700 occurs when you try to execute a transaction which references another older transaction and the Channel ID / EntityID values do not ma...
Wed, 4 Mar, 2020 at 9:56 AM
Why do I get a Javascript Error on the payment confirmation page?
In this case it is very likely that the URL you returned as a response to the payment result message posted to your system is not valid. The payment conf...
Sat, 21 Dec, 2019 at 7:13 AM
Why are transactions rejected because of invalid CVV / brand combination (100.100.601)?
Diagnosis If this happens it usually means that your customer is entering in all the digits found on the reverse side of their card. However they only ne...
Sat, 21 Dec, 2019 at 7:13 AM
Encoding for special characters (&) in XML String
If you need to send us special characters in your XML string such as '&' or > or < then you must escape the characters in your XML stron...
Sat, 21 Dec, 2019 at 7:13 AM