This article gives an orientation on the relevant features, to assist with payments operations, once a merchant has gone LIVE.


This covers reconciliation (recon), settlement (deposit of sales into business account) and reporting.


 

Viewing transaction status and reporting


With regards to reporting, you have access to a console dashboard.

To see what you have been charged, on a monthly basis, you will receive an invoice which contains a tally of all relevant transaction types and corresponding costs.


Understanding why payments are not successful

You can also see which transactions make up the total of what is settled to your bank account. The link below shows you how to reconcile this, using your bank account balance, your website orders and the Peach transaction data in the console.

How to find transactions included in settlement batch


While setting up with Peach payments, you would have confirmed 2 email addresses, to which the below emails will be sent. Please contact support@peachpayments.com to add or change any of these.


- Technical assistance

- Technical notifications system status - sign up for our notifications here
- Recon emails
- Invoice emails


For any Finance related queries such as invoices, billing etc, please send a email to finance@peachpayments.com


Settlement 


Settlement is the payment of funds into your business bank account, for the money collected from customers, when they buy from your online shop or business.

How to find out which merchant account you are using - While setting up with Peach payments;


Did you sign an agreement directly with the bank (eg. ABSA, Nedbank or FNB merchant agreement?)

If the answer is No, then you are most likely using a Peach merchant account

If your answer is Yes, then you are using an ISO Merchant account with Nedbank, ABSA or FNB)



ISO Merchant account


Nedbank

You should receive settlement on a daily basis from Nedbank. What you make online today, will reflect in your bank account within normal bank clearing periods (typically 1 business day).

ABSA

You should receive settlement on a daily basis from Absa. What you make online today, will reflect in your bank account within normal bank clearing periods (typically 2 business day).

FNB

You should receive settlement on a daily basis from FNB. What you make online today, will reflect in your bank account within normal bank clearing periods (typically 1-2 business day). The settlement cycle will be dependent on what FNB has set up on your profile with FNB. 



Peach Merchant account

With Peach merchant account, you have a weekly settlement into your business bank account. The payment is done to your bank account for free, on Thursday and you should see it reflecting on Friday.