In rare occasions payments show a result code that says "Uncertain result" 900.100.300.
This means that the initial debit was affected by downtime (likely on the Acquirer side). This happens in rare occasions and means that we haven't received a payment response.
The payment can be both successful or unsuccessful, although it shows as an Uncertain result.
The next morning reconciliation of transactions takes place, and in case the transactions turns out to be successful we will:
- change the transactions status in the BIP
- notify you about this change
- provide you the option to refund the transaction. In this case the transaction can only be refunded from our side, because we don't have the full information of the debit available on our system.