Order Status in Woocommerce.

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Orders are created when a customer completes the checkout process, and they are visible by Admin and Shop Manager users only. Each order is given a unique Order ID. An Order also has a Status. Order statuses let you know how far along the order is, starting with Pending and ending with Complete. The following Order statuses are used: 

  • Pending payment – Order received (unpaid)
  • Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (i.e., PayPal)
  • Processing – Payment received and stock has been reduced – the order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
  • Completed – Order fulfilled and complete – requires no further action
  • On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
  • Cancelled – Cancelled by an admin or the customer – no further action required (Cancelling an order does not affect stock quantity by default)
  • Refunded – Refunded by an admin – no further action required

Diagram of order statuses

Viewing Orders

When you start taking orders, the Orders management page begins to fill up. View these at: WooCommerce > Orders.

Each row displays useful details, such as order number and customer name, date of purchase, order status, shipping address, and purchase total.

 

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