Subscriptions FAQs and information for recurring orders

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The Woosubscriptions plugin handles the order management for the subscriptions and the Peach Payments plugin handles the payments for the recurring billing, when payments are due.

Some FAQs :

I would like to know, on the subscriptions plugin, what the various payment periods are i.e monthly weekly etc. Are they customisable?


The payment periods are flexible. You can view the documentation on payment schedules here
Please check to make sure your desired schedule is available.


Can we receive alerts as to when subscription payments are due?

This is handled by the Woocommerce order management. You can configure emails in the wordpress backend. There are other WooThemes plugin for order notifications. Please email Woocommerce email FAQs here


Can transaction and payment data be imported perhaps as an excel spreadsheet?

You can export information into excel from the merchant console (BIP) mentioned above. More on how to export data is available here.
Woocommerce also has some built-in reporting functionality and dashboards that you may find useful.


Do we select an email address as to where we receive the payment and customer details? How is this received?

All the payment details will be accessible in the BIP and the order details will be available in your website back end dashboard as seen in the inserted screenshot above. As mentioned there are separate 3rd plugins that you can install to add additional or custom notifications. We do not support or guarantee any of these plugins and merchants would need to test these thoroughly.

Will the customer be led to the cart/checkout function before selecting subscription payments?


For automatic renewal subscriptions, the customer will purchase a subscription product and add this to their cart.

Once they are ready to pay, they can then proceed to checkout and then enter their personal, shipping and billing details.

They will then enter their card details and then pay. Once payment is done, they will be sent to a transaction result page on your website and can log into their "My Account" page, at anytime, to see all their order details.

Their card is stored securely in our PCI compliant vault and a token of the card is created. The woocommerce system stores this in a database and on a recurring basis, their stored card token is charged when a renewal is due.

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