RESOLVED - Mar 23 - Processing issues with Peach Platform

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Incident Type: Processing disruption on Peach Payments platform
Time period: Mar 23, 08:50 AM - 10:28 AM
Action Required: Please review orders in the BIP in case any transactions were processing around the time frames mentioned

Dear Merchant,

We have now RESOLVED the issue on our platform and have restored all services since 10:28 AM onwards

Affected Services:
Transaction processing
BIP

All services are back to normal and our team continues to monitor the situation.

We are also conducting a deeper analysis of the issue and will follow up with a detailed post-incident report with details on what caused the issue and what steps (if any) we are taking to ensure future stability as well.

We would now recommend that you please inform your users / customers that payment processing is fully operational again.

Further updates will follow. Please contact us on support@peachpayments.com for any issues that you may have as a result of this outage.

We apologize for any inconvenience caused.

Kind regards,
Your Peach Payments Team

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