RESOLVED: 3DSecure problem with Bankserv Africa

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Incident Type: 3DSecure problem with Bankserv Africa

Time period: Oct 25, 10:21 AM - 13:12 PM

Status: RESOLVED

Action Required: No action required from merchants as of now

 

Dear Merchants,

Bankserv and Nedbank confirmed that the issue was caused by a network issue at Bankserv due to which their 3DS MPI was not available / reachable by our systems.

This issue has since been fixed by Bankserv and from 13:12 PM onwards we were able to resume normal processing.

During the affected timeperiod we saw response times of >50 seconds from the bankserv systems.

Please contact us on support@peachpayments.com for any questions that you may have.

Thank you

Your Peach Payments Team

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