RESOLVED: Incident Notification - Nedbank system down - transaction timeouts

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Dear Merchant,

 

Incident Type: Transaction timeouts from Nedbank

Time period: Oct 4, 15:06 PM - Ongoing

Action Required: No action required from merchants as of now

 

We have detected a high number of transactions where we have not received any response from Nedbank systems today.

This problem then causes transactions on our system to time out and be rejected.

This problem started at 15:06 PM today and has affected transactions intermittently.

Our team is monitoring the situation and will update you once this is resolved. We will then also contact merchants whose transactions were affected by this incident.

We apologize for any inconvenience this may be causing.

Please contact us on support@peachpayments.com for any questions that you may have.

Thank you

Your Peach Payments Team

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