Incident Type: yellow - service disruption
Incident Time frame: 2015-05-18 11:31:47 UTC to 2015-05-18 12:15:59 UTC
Processing Services & Business Intelligence Platform
Description of the Issue:
We experienced partially reduced availability during the above mentioned time frame.
Since 2015-05-18 12:16:00 UTC all systems have been stable and processing as normal. Our incident response team will continue to closely monitor the platform to avoid any further issues.
Impact on Business Intelligence Platform:
During this time frame the BIP was unavailable.
Impact on Processing Services:
Transaction processing was up and running during most of the mentioned time frame. Merchants might have experienced isolated periods of unavailability depending on their individual settings.
Post-incident, our team is continuing to monitor the situation. As further remediation deeper analysis is ongoing, and first counter measures have been put in place already.
We will provide you with more detailed information within the next 24 hours regarding the impact during this period.
We apologize for any inconvenience caused.
If you have any questions please feel free to reach us on firstname.lastname@example.org