Sep 21 - Nedbank system down - RESOLVED

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Dear Customer,

 

We would like to inform you that Nedbank was facing intermittent outages all through the weekend from Sep 19 2014 till Sep 21 2014.

On Sep 21 2014 Nedbank systems were completely inaccessible from 10:38 PM SAST till ~10:58 PM SAST.

Some of your transactions may have been affected by this and would have been returned with Return Code 900.100.300

Please review all transactions with return codes 900.100.300 and contact your customers if required.

Peach Payments will shortly contact merchants who's transactions were affected and provide an update (including reconciliation report with Nedbank's systems - if available).

 

We apologize for the inconvenience cause but this issue was out of our control. Please feel free to contact us for any further assistance that you may require.

 

Thank you

Your Peach Payments Team

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