Taking action to minimise risk and potential loss.
If a transaction has been successfully processed but you suspect that it was done using a fraudulent/stolen/cloned/manipulated card then you should contact the appropriate card company, Visa or MasterCard who have respectively established security procedures that can help you protect your business from losses due to suspected fraudulent transactions.
When You Suspect Fraud
If your employees are suspicious about a card or a cardholder at any time during a transaction, tell them to contact:
Sometimes fraud happens even with intelligent risk management and other preventive measures in place. Keep contact information for reporting fraud easily accessible and make sure your employees know how to use it.