What to do in case of a REJECTED [900.100.300] transaction, but a SUCCESSFUL debit

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If a transaction status is "REJECTED" and the reason is "no response from connector/acquirer [uncertain result]" yet the customer's bank account was debited then:

  • Confirm with the acquirer that the debited amount has been settled into your merchant account
  • When confirmed and a refund is requested then do so 'manually' and NOT on the BIP as the transaction is registered as unsuccessful
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