How do I take a screen shot of the problem?


To take a screen shot, please follow these instructions:

1. Press "Print Screen" or "Prt Scr" on your keyboard
2. In the "Start" menu, select "All Programs", then "Accessories", followed by "Paint"
3. Under "Edit", click on "Paste"

Then email us at with the picture and the problem.

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  • Avatar
    Martin Diessner

    If you are an Apple user, press Command (⌘)-Shift-3. The screenshot is added to your desktop. For a selection of the screen, press Command (⌘)-Shift-4, and then drag the crosshair pointer to select the area. Hold Shift, Option, or the Space bar while you drag to resize the selection area. To cancel, press Escape before you release the mouse button.

    Alternatively, install a screen shot snippet app such as SKITCH.

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