Many of our foreign users are not used to 3D-secure and get this wrong on multiple attempts. Will we be at risk of them being blocked?

  • Your customer’s card won’t be blocked or otherwise affected if they repeatedly attempt a 3D-secure payment.
  • It is true, that you will in general experience a lower conversion rate when accepting foreign cards. This is inherent in the card processing risk management system and it also specifically applies to a mandatory 3D-secure authentication process that is not familiar to all foreign cardholders. However, foreign cards, that are not enabled for the 3D-secure process won’t be automatically rejected. We’ll configure the system in a way that allows these cards to pass. We’d also be happy to jointly look at you at all compliant ways to improve the conversion rate overall once we see the transaction patterns.
  • We have the experience that the conversion rates increases with an explanation of 3D-secure at the payment page.
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