How can I be sure customer card details are safe - Security on Peach payments

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This article gives some info on how to be sure that your customers' sensitive card details are secure on peach payments platforms.

 

Some info here : https://support.peachpayments.com/hc/en-us/articles/200694486-I-am-worried-about-customers-committing-credit-card-fraud-what-can-I-do-to-protect-myself-

 

Our systems do not process a transaction if it is not authenticated by the customer. The process to authenticate the is a direct communication between the bank and their customer. Neither you, nor Peach have visibility on this. We receive the result of the process only. Please see below information on what we do on our platform, to ensure that customers' sensitive payment details are safe :

 

 

1. Card transactions

 

Neither our merchants nor Peach payments has access to full card / bank details, when transactions are processed via Peach systems card processing. All card transactions are initially processed via 3DSecure. 

 

3DSecure requires the customer to authenticate these transactions, by entering a one time pin (OTP). This OTP is triggered directly to the customer via SMS / USSD / email depending on the customer's arrangement with their bank. 

 

Neither a merchant / business / App / website nor Peach operations staff have access to this OTP ; therefore neither Orderin nor Peach can abuse the customer's card. 

 

For saved cards, the customer opts to store their cards on our systems, so that they can seamlessly checkout on subsequent transactions without having to re-enter their card details. We tokenise and issue an ID, which represents the customer's card details. This ID is what is referenced for payments. This way, the actual card details do not touch your systems or ours. The details are stored in a PCI DSS Level 1 vault. 

 

 

2. EFT transactions

 

Customers authorise all EFT payments  on your website, where applicable, directly from their bank accounts. The customer would need to authorise this by entering their internet banking username and password as well as an OTP being sent to them to authorise the payment. Please note that this workflow all depends on the customer's configuration / agreement with the bank.

 

Again, neither a merchant / business / App / website nor Peach operations staff have access to the customers' username, password or OTP ; therefore neither can abuse the customer's card. 

 

 

3.  SSL certificate and secure servers

 

You would also need to ensure that your web servers, that host your platforms and interact with Peach systems, are secure. Please check with your technical department or development team on this. 

 

This is implemented on your systems to ensure that all information entered on your site is encrypted and secure. Your website will have a secure lock HTTPS:// prefix in the web URL, if your site has an SSL certificate installed.

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