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Office Hours: Monday to Friday - 9.00AM to 5.30PM
Updates and Notifications
Service Updates
- Feature Updates - 04 JULY 2018 - Peach Payments PaySafe - ppay.io
- Peach Payouts with float management
- Subscribe to Peach payments service notifications
- RESOLVED Notification - Apr 21 - Nedbank transaction timeouts
- Incident Notification - Apr 21 - Nedbank transaction timeouts
- RESOLVED - Apr 12 - Nedbank transaction timeouts
Service Upgrades
- ★ New IP Range and upcoming data center migration
- New version of iOS SDK (v1.7.9) released
- Upgrades to Mobile SDK
- CopyandPay upgraded to version 4 - Whats new!
- PayPal now available through Peach Payments
- Bankserv (3DSecure) Timeout increased to 35 secs
KnowledgeBase
Debit Order processing
Basic Concepts
- What is an Interchange Fee ?
- Configuring the Magento plugin for Peach Payments
- Guidelines on all Peach Payments Integrations
- Guidelines on required documents for Nedbank Merchant account application
- How do I download a proof or refund or proof of 3DS?
- How to change bank account for fees and settlements
REST API / OPP
- ★ Alternative for Libsodium for decrypting webhook payload in PHP
- Parameters for REST API integration
- Guidelines for test transactions
- How to handle 3DSecure redirect for Server to Server integration - asynchronous payments
- Credit card payment pending and how long does it take to confirm payment
- Enable Budget Period feature for Nedbank
Mobile and In-app payments
- What permissions does PeachPayments MSDK require in Android app
- Notification URL in the mSDK
- Recurring payments without 3D Secure in the Mobile SDK
- Problem in embedding the Peach SDKs into app via sub-frameworks
- Identify a mobile transaction for 3DSecure exemption
- 3DSecure requirements on mobile
Payment Methods
Business Intelligence Platform (BIP)
- PaySafe (ppay.io ) Login issues and FAQ help
- BIP (merchant dashboard) frequently asked questions
- How to tell if a transaction is done with a foreign card
- Add users to your BIP account
- Checking for customers' stored cards, rejections and exporting data from BIP
- Searching for 3D- Secure Transactions on the BIP
PayOut Service SA
WooCommerce Plug-in
- ★ Installation and Setup of plug-in
- Can I accept PayPal with Woocommerce
- Enabling PCI Compliance with Peach Payments plug-in for WooCommerce
- How customer can update card on Woocommerce profile
- How to switch to LIVE mode
- Order Status in Woocommerce.
Advance Integration
- Standalone 3D Secure Integration and determining successful status
- Maximum records / transactions per Batch file
- What is the timeline for processing of BATCH files
- How to collect payments for SageOne invoices
- How do I integrate Xero and Peach payments
- How can I trigger email or sms notification to admin or customer after payment
Risk Management
- Difference between 3DSecure attempted and 3DSecure
- Will a foreign card be blocked after multiple incorrect 3DSecure attempts ?
- Can a user store the same card twice
- Determine which risk checks were triggered for transaction
- Does Peach Payments support ReD Shield?
- What do I do if I find a "manual review" transaction is in fact fraudulent?
Troubleshooting
- How to enable a customer to update card details
- Transactions being declined for 3DSecure reasons (Magento 1.9 Fontera version)
- Payment cannot be completed. submitPciIframe failed with status: Bad Request and response : 200.300.404
- What does the “submitPCIiFrame failed” error mean?
- What does the “submitPCIiFrame failed” error mean?
- Some common declined transaction codes and reasons
CopyandPay v4
- Some CopyAndPay frequently asked questions
- Common errors with the Copy and Pay integration
- How to hide / show brands AMEX VISA MASTER or DINERS
- Add and save a card in CopyAndPay
- Use the widget to store custom information for retrieval after payment (aka pass through)
- Recommended Parameters to include in Generate Token Request