Welcome to Support
Search our KnowledgeBase for FAQs, tips and tricks and solutions to common issues encountered by developers
Register and Log-in to access more content! If you are unable to find an answer then please submit a ticket to our support team
Office Hours: Monday to Friday - 9.00AM to 5.30PM
Updates and Notifications
Service Updates
- Peach Payments PaySafe - ppay.io - Feature Updates 28 November 2018
- Peach Payments PaySafe - ppay.io - Feature Updates 04 July 2018
- Peach Payouts with float management and FAQs
- Subscribe to Peach payments service notifications
- RESOLVED Notification - Apr 21 - Nedbank transaction timeouts
- Incident Notification - Apr 21 - Nedbank transaction timeouts
Service Upgrades
- ★ New IP Range and upcoming data center migration
- New version of iOS SDK (v1.7.9) released
- Upgrades to Mobile SDK
- CopyandPay upgraded to version 4 - Whats new!
- PayPal now available through Peach Payments
- Bankserv (3DSecure) Timeout increased to 35 secs
KnowledgeBase
PaySafe
- Peach Payments PaySafe API documentation
- How does a customer or recipient make a payment with the Peach PaySafe link ?
- Why is my customer getting a fraud alert when trying to pay with the payment link ?
- How to find payments and understand status of payments links
- How to configure your Peach Payments PaySafe merchant profile
- How to create a payment link with Peach Payments PaySafe
Recon and Settlements
Legal
Debit Order processing
- How to get setup for Debit Orders with Peach Payments
- How does the Bank Account Verification (BANV) Work?
- Debit Orders (recurring) - Loading and Managing Beneficiaries
- How to submit a debit order batch for processing - manual CSV upload
- Do debit order payments submitted in TEST get processed ?
- What is surety amount and how do I increase it ?
Basic Concepts
- Common Mobicred Result Codes
- How to see which transactions are included in settlement for ABSA Peach merchant account (aggregation)
- How can I be sure my card details are safe with Peach Payments ?
- What is 3D Secure ?
- Nedbank Add On Addendum
- What has happened if the payment result states "Uncertain result" 900.100.300?
REST API / OPP
- How many tokens can we use in the CopyandPay widget in a single transaction?
- 200.100.300 invalid Request/Transaction/Payment tag (no or invalid code specified)
- No Fast Chechout Brands Defined
- Found 0 transactions instead of 1
- CheckoutId ... is invalid
- Invalid or missing entity type
Mobile and In-app payments
- For the SDK, what is the difference between the shopperResultUrl and the NotificationUrl?
- What permissions does PeachPayments MSDK require in Android app
- Notification URL in the mSDK
- Recurring payments without 3D Secure in the Mobile SDK
- Problem in embedding the Peach SDKs into app via sub-frameworks
- Identify a mobile transaction for 3DSecure exemption
Payment Methods
- Mobicred Setup Process
- Mobicred integration guide
- Integration guide for EFT Secure
- What if an EFT Secure payment shows as Aborted in portal but was actually paid?
- Configuring the Shopify Peach payments plugin
- How to accept foreign currencies in South Africa on card payments
Business Intelligence Platform (BIP)
- How to manually charge a stored card
- PaySafe (ppay.io ) Login issues and FAQ help
- BIP (merchant dashboard) frequently asked questions
- How to tell if a transaction is done with a foreign card
- Add users to your BIP account
- Checking for customers' stored cards, rejections and exporting data from BIP
PayOut Service SA
- Whitelisting IP address for PayOuts callback notifications
- How can we test unpaid notifications on our callback URL?
- Using the Peach Payments Payout API to Pay Creditors
- How does Peach Payouts work?
- Request and Response XML strings
- How to prevent duplicate batches being submitted?
Plugins and Integrations
- Can I accept PayPal with Woocommerce
- Checkout integration guide
- Enabling PCI Compliance with Peach Payments plug-in for WooCommerce
- How customer can update card on Woocommerce profile
- How to switch to LIVE mode (for Card acceptance)
- Install and configure Peach Payments Woocommerce plugin extension
Advance Integration
- How to setup Wallee for your Shopify store
- Standalone 3D Secure Integration and determining successful status
- Maximum records / transactions per Batch file
- What is the timeline for processing of BATCH files
- How to collect payments for SageOne invoices
- How do I integrate Xero and Peach payments
Risk Management
- Getting notifications of fraudulent transactions
- Does Peach payments give Trade References ?
- Difference between 3DSecure attempted and 3DSecure
- Will a foreign card be blocked after multiple incorrect 3DSecure attempts ?
- Can a user store the same card twice
- Determine which risk checks were triggered for transaction
Troubleshooting
- How to enable a customer to update card details
- Transactions being declined for 3DSecure reasons (Magento 1.9 Fontera version)
- Payment cannot be completed. submitPciIframe failed with status: Bad Request and response : 200.300.404
- What does the “submitPCIiFrame failed” error mean?
- What does the “submitPCIiFrame failed” error mean?
- Some common declined transaction codes and reasons
CopyandPay v4
- Some CopyAndPay frequently asked questions
- Common errors with the Copy and Pay integration
- How to hide / show brands AMEX VISA MASTER or DINERS
- Expired checkout / Error 200.300.404
- How to add and save a card with CopyAndPay
- Change labels in Copy and Pay Widget