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Office Hours: Monday to Friday - 9.00AM to 5.30PM
Updates and Notifications
Service Updates
- Peach Payments PaySafe - ppay.io - Feature Updates 28 November 2018
- Peach Payments PaySafe - ppay.io - Feature Updates 04 July 2018
- Peach Payouts with float management and FAQs
- Subscribe to Peach payments service notifications
- RESOLVED Notification - Apr 21 - Nedbank transaction timeouts
- Incident Notification - Apr 21 - Nedbank transaction timeouts
Service Upgrades
- ★ New IP Range and upcoming data center migration
- New version of iOS SDK (v1.7.9) released
- Upgrades to Mobile SDK
- CopyandPay upgraded to version 4 - Whats new!
- PayPal now available through Peach Payments
- Bankserv (3DSecure) Timeout increased to 35 secs
KnowledgeBase
Recon and Settlements
Legal
Debit Order processing
- How does the Bank Account Verification (BANV) Work?
- Debit Orders (recurring) - Loading and Managing Beneficiaries
- How to submit a debit order batch for processing - manual CSV upload
- Do debit order payments submitted in TEST get processed ?
- What is surety amount and how do I increase it ?
- Settlement of debit orders into your account
Basic Concepts
- What has happened if the payment result states "Uncertain result" 900.100.300?
- How to handle pending and manual review card payment return codes
- Configuring your Shopify store for Peach Payments Wallee Open Payment Platform
- What is an Interchange Fee ?
- Configuring the Magento plugin for Peach Payments
- Guidelines on all Peach Payments Integrations
REST API / OPP
- ★ Alternative for Libsodium for decrypting webhook payload in PHP
- Parameters for REST API integration
- Guidelines for test transactions
- How to handle 3DSecure redirect for Server to Server integration - asynchronous payments
- Credit card payment pending and how long does it take to confirm payment
- Enable Budget Period feature for Nedbank
Mobile and In-app payments
- What permissions does PeachPayments MSDK require in Android app
- Notification URL in the mSDK
- Recurring payments without 3D Secure in the Mobile SDK
- Problem in embedding the Peach SDKs into app via sub-frameworks
- Identify a mobile transaction for 3DSecure exemption
- 3DSecure requirements on mobile
Payment Methods
- What if an EFT Secure payment shows as Aborted in portal but was actually paid?
- Configuring the Shopify Peach plugin
- How can I accept foreign currencies in South Africa on card payments ?
- How to accept PayPal payments with Peach
- Paysafe Credit Card form doesn't stop loading or fields disabled / grayed out
- Do Masterpass transactions qualify for liability shift?
Business Intelligence Platform (BIP)
- How to manually charge a stored card
- PaySafe (ppay.io ) Login issues and FAQ help
- BIP (merchant dashboard) frequently asked questions
- How to tell if a transaction is done with a foreign card
- Add users to your BIP account
- Checking for customers' stored cards, rejections and exporting data from BIP
PayOut Service SA
- Whitelisting IP address for PayOuts callback notifications
- How can we test unpaid notifications on our callback URL?
- Using the Peach Payments Payout API to Pay Creditors
- How does Peach Payouts work?
- Request and Response XML strings
- How to prevent duplicate batches being submitted?
Plugins and Integrations
- ★ Installation and Setup of plug-in
- Can I accept PayPal with Woocommerce
- Enabling PCI Compliance with Peach Payments plug-in for WooCommerce
- How customer can update card on Woocommerce profile
- How to switch to LIVE mode
- Manual Review process in Customweb Magento plugin
Advance Integration
- For the SDK, what is the difference between the shopperResultUrl and the NotificationUrl?
- How to setup Wallee for your Shopify store
- Standalone 3D Secure Integration and determining successful status
- Maximum records / transactions per Batch file
- What is the timeline for processing of BATCH files
- How to collect payments for SageOne invoices
Risk Management
- Difference between 3DSecure attempted and 3DSecure
- Will a foreign card be blocked after multiple incorrect 3DSecure attempts ?
- Can a user store the same card twice
- Determine which risk checks were triggered for transaction
- Does Peach Payments support ReD Shield?
- What do I do if I find a "manual review" transaction is in fact fraudulent?
Troubleshooting
- How to enable a customer to update card details
- Transactions being declined for 3DSecure reasons (Magento 1.9 Fontera version)
- Payment cannot be completed. submitPciIframe failed with status: Bad Request and response : 200.300.404
- What does the “submitPCIiFrame failed” error mean?
- What does the “submitPCIiFrame failed” error mean?
- Some common declined transaction codes and reasons
CopyandPay v4
- Some CopyAndPay frequently asked questions
- Common errors with the Copy and Pay integration
- How to hide / show brands AMEX VISA MASTER or DINERS
- How to add and save a card with CopyAndPay
- Use the widget to store custom information for retrieval after payment (aka pass through)
- Support for CopyandPay version 3