Welcome to Support
Search our KnowledgeBase for FAQs, tips and tricks and solutions to common issues encountered by developers
Register and Log-in to access more content! If you are unable to find an answer then please submit a ticket to our support team
Office Hours: Monday to Friday - 9.00AM to 5.30PM
Updates and Notifications
Service Updates
- RESOLVED Notification - Apr 21 - Nedbank transaction timeouts
- Incident Notification - Apr 21 - Nedbank transaction timeouts
- RESOLVED - Apr 12 - Nedbank transaction timeouts
- RESOLVED - Incident Notification - Apr 12 - Nedbank transaction timeouts
- RESOLVED - Incident Notification - Nedbank processing affected between 10:43 AM and 11:01 AM
- Root Cause Analysis - Mar 23 - Resolved problem with Peach Processing
Service Upgrades
- ★ New IP Range and upcoming data center migration
- New version of iOS SDK (v1.7.9) released
- Upgrades to Mobile SDK
- CopyandPay upgraded to version 4 - Whats new!
- PayPal now available through Peach Payments
- Bankserv (3DSecure) Timeout increased to 35 secs
KnowledgeBase
Basic Concepts
- How do I download a proof or refund or proof of 3DS?
- How to change bank account for fees and settlements
- Change timezone to UTC+2 in Peach payments BIP
- 3DSecure page getting cut off on screen - not responsive
- Changing website domain name, address, link or URL
- How can I be sure customer card details are safe - Security on Peach payments
REST API / OPP
- How to handle 3DSecure redirect for Server to Server integration - asynchronous payments
- Credit card payment pending and how long does it take to confirm payment
- Enable Budget Period feature for Nedbank
- Expired checkout / Error 200.300.404
- Customer : Add and save card Server-to-server
- Do I have to be PCI compliant to use server to server integration
Mobile and In-app payments
- Recurring payments without 3D Secure in the Mobile SDK
- Problem in embedding the Peach SDKs into app via sub-frameworks
- Identify a mobile transaction for 3DSecure exemption
- 3DSecure requirements on mobile
- Subscriptions using the In-app SDK
- Reuse token created with SDK on your website or for subscriptions
Business Intelligence Platform (BIP)
- How to tell if a transaction is done with a foreign card
- Allow your team to view transactions in Peach Payments BIP
- Checking for customers' stored cards, rejections and exporting data from BIP
- Searching for 3D- Secure Transactions on the BIP
- BIP Login Issues
- Transaction types explained
PayOut Service SA
WooCommerce Plug-in
- Can I accept PayPal with Woocommerce
- Customer's card expires ; subscription payment fails
- Enabling PCI Compliance with Peach Payments plug-in for WooCommerce
- How to switch to LIVE mode
- Installation and Setup of plug-in
- Peach Payments plug-in for Woo Commerce
Advance Integration
- Mastercard 2 series BINs
- Webhooks Integration with Peach Payments
- Monitor availability of Peach Payments platform
- All supported POST parameters for CopyandPay and WPF
- Load parameter missing or Format Error in XML API
- Budget Period parameter for Nedbank / iVeri
Risk Management
- Many of our foreign users are not used to 3D-secure and get this wrong on multiple attempts. Will we be at risk of them being blocked?
- Can a user store the same card twice
- Determine which risk checks were triggered for transaction
- Does Peach Payments support ReD Shield?
- What do I do if I find a "manual review" transaction is in fact fraudulent?
- What if I know a card is used fraudulently but the acquirer has not blocked it?
Troubleshooting
- Transactions being declined for 3DSecure reasons (Magento 1.9 Fontera version)
- Payment cannot be completed. submitPciIframe failed with status: Bad Request and response : 200.300.404
- What does the “submitPCIiFrame failed” error mean?
- What does the “submitPCIiFrame failed” error mean?
- Some common declined transaction codes and reasons
- Error 700.400.700 when trying to execute a refund (RF) or capture (CP) transaction
CopyandPay v4
- Customer : Add and save a card in CopyAndPay
- Use the widget to store custom information for retrieval after payment (aka pass through)
- Go LIVE with Copy and Pay
- Recommended Parameters to include in Generate Token Request
- Support for CopyandPay version 3
- What's new in COPYandPAY version 4?